• Good to know!

    Here's your handy guide to travelling on our buses.

This page was last updated on 02/7/2020 19:00hrs.  What's changed? Revised Colchester and Tollesbury area timetables from 6 July with most route resuming their normal pre-covid timetables. 13/7/20 12:00hrs. What's changed? Sunday timetables restored to routes 3/4A/6/137 from 26th July. 

As more people return to work and the high street reopens, we have started to return to a “normal” level of service and in-line with government advice, have introduced many special measures to keep you safe as you travel with Hedingham

Who may and may not travel?

We are pleased to welcome everybody back onto our buses and encourage an active lifesyle through sustainable travel.

Face coverings

You please must wear a face covering when you travel on our buses, unless you are exempt. 

All you need to know about Face Coverings - Passenger Leaflet

What timetables are we running? 

Many of our bus services now run to a full timetable but some emergency timetables still apply. Please check your route ( below) before you travel to make sure you have the correct times. 

Emergency Timetables 

Suspended Services
Route 7 - see emergency route 6 timetable
Route 19 
Route 16/16A 
​​​​​​​Route 901/902/903/904

When are your next planned timetable changes? 

The last set of emergency timetable changes were on the 6th July pre-covid timetables will resume on the following routes: 15, 50/50A, 82/82A/82B, 83/83A/83B, 88, 89, 91, 92, 95, D1 and D2. From the same date route 63/63A will operate to a new permanent timetable. Note where there is a schoolday variation on a journey the school holiday day variation ('NSch' journey code) will apply until further notice, or until schools returns in September. 

The next set of changes will see the pre-covid Sunday timetables restored to routes 3, 4A, 6 and 137 from 26th July. 

Click above to view our full set of emergency timetables. To stay up to date with timetable changes as they happen, follow or llike our Facebook and Twitter pages as we regularly post information on there. Facebook and twitter 

Please note: you do not need a twitter account to look at our latest updates on Twitter.
 

FAQs

Who may and may not travel?

We are pleased to welcome everybody back onto our buses and encourage an active lifesyle through sustainable travel.

What if I'm disabled and require assistance?


We want to reassure you that you will continue to receive the same level of support as you have done before and that our buses are safe for you to travel on.

If you use a wheelchair or approved mobility scooter, our drivers will make sure that you can still board in a safe and socially distanced way.

What steps will you take to maximise social distancing and how can we help?

We ask that you sit by the window and leave the aisle seat free, unless you are travelling with someone from your household or social bubble, leaving an empty row in front and behind you where possible.

Keep windows open to help with ventilation. We also ask that you socially distance yourself from others whilst waiting at bus stops and stand back to let other people off the bus before boarding.

Do I need to wear a face covering? 

Yes, you now need to wear a face covering on public transport. This can be a mask, scarf, snood, bandana or even something you can make out of old material. There are some people that will be exempt from wearing a face covering. Find out more

 

What additional cleaning is being carried out?

Our buses are being cleaned daily, and sometimes more often with touchpoints being wiped down with anti-viral spray to ensure your safety.

Is hand sanitiser available on board?

No, we are unable to provide hand sanitiser. We ask that you bring your own and wash your hands as often as possible, at least before and after every journey.

When is the best time to travel?

If you can, we ask that you travel outside of peak times to save space for those that have no other option but to travel at that time. We're also shortly launching our When2Travel tool, which will allows you to plan your journeys and look up how busy each bus will be, even down to individual bus stops.

What happens if the bus I'm waiting for is full?

Unfortunately, our capacity for each bus is reduced to around a quarter full at the moment due to social distancing. If a bus is full, we kindly ask that you wait for the next bus in cases like this. We are monitoring things daily and should there be a requirement for additional buses, we will ensure this happens.

What happens if the last bus of the day is full? 

We won't leave anyone stranded with our last buses. We won't leave anyone stranded with our last buses. We're continually monitoring passenger numbers and will ensure that adequate buses are available to support demand.

Can I pay with cash on the bus?


We only ask that you pay with cash if you have no other option. Where possible, use contactless payments or buy your ticket in advance on the East Anglia Buses App  instead.

How can I get in touch with you?  

Currently, you can call us on 03301 020801 or contact us via Twitter if you have any questions regarding your journey. 

COVID-19 safety information and travel advice

Plan your journey

  • buy a ticket in advance on our App -download our East Anglia Buses App here
  • check our special timetablesonline
  • take hand sanitizer to use before and after your journey, or wash your hands, and before you touch your face
  • take and use a face covering to protect our drivers and other passengers –Further info
  • don’t travel if you feel unwel

At the bus stop

  • whilst queuing to try to keep 2 metres apart from anyone not in your household
  • consider waiting for the next bus if your bus is a quarter full
  • board one at a time, be patient and give priority to those with mobility issues.

On the bus, we ask you

  • pay with contactless (now up to £45!)
  • don’t use cash to buy your ticket - if you have no alternative, use the exact fare
  • try to keep 2 metres apart from other passengers -don't forget their are seats upstairs
  • sit by the window and leave the aisle seat free unless you are travelling with someone from your household or in your social bubble
  • Ideally leave a space in front and behind you where possible
  • Keep windows open to help with ventilation.
  • use a face covering to protect our drivers and your fellow passengers.

As you leave the bus

  • don’t approach within 2m of the driver until the bus has stopped 
  • use your hand sanitiser and/or wash your hand, before you touch your face.
  • maintain social distancing as you move through the bus shelter or bus station.

What else have we been doing to help you?

We have:

  • Installed temporary plastic screens to the cab area of our buses to help keep you and our drivers safe
  • Requested customers pay by contactless or in advance on our app and avoid cash payments on the bus, where possible.
  • Asked customers to only travel if it is an essential journey and to not use the buses to access places to exercise further afield.
  • Monitored passenger levels and activity within our towns and cities very closely to meet demand.
  • Increased our cleaning regime – with extra focus on high touch point areas
  • Issued our colleagues with training and the latest advice from the Government
  • Provided colleagues with a personal supply of hand sanitiser and issued face coverings and gloves to those colleagues who want to use them.
  • Updated our websites and social media regularly as soon as new information becomes available.
  • Displayed printed emergency timetables at all our bus stops to keep you informed
  • Issued press releases to local media so information about our services can reach as many people as possible.

We all have a responsibility to follow the Government advice and we thank you, our customers for your support and cooperation in this difficult time.

Covid 19 Risk Assessment Policy  Hedingham  / #keepingyousafe​​​​​​​