• Important advice for those using buses

    We have prepared the following guidance to support you as you travel with us

As more people begin to return to work, we are expecting our buses to become busier as the government moves into the next phase of managing the coronavirus pandemic.

To continue to support you as you travel with us, we have prepared the following messages to guide and help you both before, during and after your journey on-board our buses.

We are already busy preparing to run more buses from June 1st, when lockdown is expected to be eased once again and our new timetables will be available on our website from this Saturday -23rd May 2020.


Please check our updates webpage or twitter regularly

for service updates that may affect your journey


Who should travel?

Our buses are reserved for those who cannot walk, cycle or drive and need to:

  • Travel to work or school
  • Seek and/or offer medical attention or supplies
  • Shop

You should not use our buses to go to places to exercise.


As you plan your journey, we ask you

  • buy a ticket in advance on our App -download our East Anglia Buses App here 
  • check our special timetables online 
  • take hand sanitizer to use before and after your journey, or wash your hands, and before you touch your face
  • take and use a face covering to protect our drivers and other passengers – Further info 
  • don’t travel if you feel unwell


At the bus stop, we ask you

  • whilst queuing to try to keep 2 metres apart from anyone not in your household
  • consider waiting for the next bus if your bus is a quarter full
  • board one at a time, be patient and give priority to those with mobility issues.


On the bus, we ask you

  • pay with contactless
  • don’t use cash to buy your ticket - if you have no alternative, use the exact fare
  • try to keep 2 metres apart from other passengers
  • sit by the window and leave the aisle seat free unless you are travelling with someone from your household.
  • Ideally leave a space in front and behind you where possible
  • Keep windows open to help with ventilation.
  • use a face covering to protect our drivers and your fellow passengers.


As you leave the bus

  • don’t approach within 2m of the driver until the bus has stopped (there will be soon be floor markings to show you where that is)
  • use your hand sanitiser and/or wash your hand, before you touch your face.
  • maintain social distancing as you move through the bus shelter or bus station.


What else have we been doing to help you?

We have:

  • Installed temporary plastic screens to the cab area of our buses to help keep you and our drivers safe
  • Requested customers pay by contactless or in advance on our app and avoid cash payments on the bus, where possible.
  • Asked customers to only travel if it is an essential journey and to not use the buses to access places to exercise further afield.
  • Monitored passenger levels and activity within our towns and cities very closely to meet demand.
  • Increased our cleaning regime – with extra focus on high touch point areas
  • Issued our colleagues with training and the latest advice from the Government
  • Provided colleagues with a personal supply of hand sanitiser and issued face coverings and gloves to those colleagues who want to use them.
  • Updated our websites and social media regularly as soon as new information becomes available.
  • Displayed printed emergency timetables at all our bus stops to keep you informed
  • Issued press releases to local media so information about our services can reach as many people as possible.


We all have a responsibility to follow the Government advice

and we thank you, our customers

for your support and cooperation in this difficult time.


Covid 19 Risk Assessment Policy

Hedingham / #keepingyousafe